How do I know what size I measure for a St. Pucchi dress?
Please compare your measurements to the St. Pucchi size chart below. All sizes are listed as US sizes. Please be sure to measure the fullest part of your bust, the narrowest part of your waist, and the fullest part of your hips.
Is my purchase final sale?
For all US purchases, you will have 72 hours from the time the package is delivered and signed for to go over your St. Pucchi gown and be sure this is the right gown for you. If we do not hear back from you concerning your order within 72 hours of your receiving it, we’ll assume everything has been accepted and your order will be closed. All shipping and handling charges are non-refundable. There is a 20% restocking fee for all credit card purchases with the exception of PayPal transactions, in which case the restocking fee will be 25%. This covers merchant service fees as well as fees to stock and relist. Returns will be accepted at St. Pucchi’s discretion assuming the item has all original tags intact with its original packaging. Your return may not be accepted if the box is damaged. All items returned must have a return merchandise authorization number. Unidentified returns will be returned to the sender.
We regret that we will not be able to accept any returns on international purchases.
Are the gowns new?
These gowns are runway samples which simply means this gown was featured on a St. Pucchi model during the St. Pucchi fashion shows and bridal markets. None of these gowns have ever been worn by a bride. Please expect the normal wear and tear for a bridal sample gown such as minor flaws, marks, pulls, or dust/dirt around the hem.
If I live out of the country, may I still have a gown shipped to me overseas?
St. Pucchi can ship your gown anywhere with a deliverable address. Some international fees will apply due to customs and country taxes.
Is my package insured, and will I need to sign for my order?
All purchases are insured against theft and accidental damage whilst in transit to your shipping address. Once the package has been delivered and signed for, it is no longer covered. Someone will need to be there to sign for and accept your delivery.
Is this gown still orderable?
All gowns available through our online site are either online exclusives, discontinued, or one of a kind pieces. These gowns are no longer orderable through our salons.
How long will it take to get my gown?
All orders will be shipped from our premises within 10 days of payment clearance.
Can I make any customizations to my gown?
Brides are able to customize as they please with an outside seamstress once the gown is in their possession. No returns within the 72 hours will be accepted on gowns with any alterations/customizations done to it.
Can I order my gown in a different color?
The item offered online will specify color and size in which it is currently available.
What payment methods does St. Pucchi accept?
St. Pucchi accepts PayPal, Visa, MasterCard, American Express, credit and debit cards. All payments are processed through a secure checkout system.