FAQ

FAQ          SHIPPING  

How do I know what size I measure for a St. Pucchi dress?

Please compare your measurements to the St. Pucchi size chart below. All sizes are listed as US sizes. Please be sure to measure the fullest part of your bust, the narrowest part of your waist, and the fullest part of your hips.

 
StPucchi_Size_Chart.jpg
 

Is my purchase final sale?

All sales are final. We regret that we will not be able to accept any returns on domestic or international purchases.

 

Are the gowns new?

These gowns are runway samples which simply means this gown was featured on a St. Pucchi model during the St. Pucchi fashion shows and bridal markets. None of these gowns have ever been worn by a bride. Please expect the normal wear and tear for a bridal sample gown such as minor flaws, marks, pulls, or dust/dirt around the hem.

 

If I live out of the country, may I still have a gown shipped to me overseas?

St. Pucchi can ship your gown anywhere with a deliverable address. Some international fees will apply due to customs and country taxes.

 

Is my package insured, and will I need to sign for my order?

All purchases are insured against theft and accidental damage whilst in transit to your shipping address. Once the package has been delivered and signed for, it is no longer covered. Someone will need to be there to sign for and accept your delivery.

 

Is this gown still orderable?

All gowns available through our online site are either online exclusives, discontinued, or one of a kind pieces. These gowns are no longer orderable through our salons.

 

How long will it take to get my gown?

All orders will be shipped from our premises within 14 days of payment clearance.

 

Can I make any customizations to my gown?

Brides are able to customize as they please with an outside seamstress once the gown is in their possession. 

 

Can I order my gown in a different color?

The item offered online will specify color and size in which it is currently available.

 

What payment methods does St. Pucchi accept?

St. Pucchi accepts Visa, MasterCard, American Express, credit and debit cards. All payments are processed through a secure checkout system.